1. Eligibility for Return
We accept returns for products that are defective, damaged, or incorrectly shipped. If you receive an item that does not match your order, please contact us within 7 days of delivery to initiate a return.
To be eligible for a return, the product must be in unused, original condition, and with all original packaging intact. Products that have been used or tampered with will not be accepted.
2. How to Return an Item
To request a return, please contact us with the details of your order and the reason for return. Our customer service team will guide you through the process and provide you with further instructions.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued via cash.
Please note that the shipping cost is non-refundable, and you will be responsible for the return shipping fees unless the return is due to our error (damaged or incorrect item).
4. Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
- Products that have been opened or used.
- Custom or personalized items.
- Any items not purchased directly from our website.
5. Exchanges
We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Delivery Issues
If your item was damaged during delivery or if you received the wrong product, please notify us immediately so we can resolve the issue promptly.
7. Contact Us
If you have any questions regarding your return or refund, please do not hesitate to reach out to our customer service team at [email protected].