1. General Information
Taviel Treks offers camping gear, hiking essentials, luggage, and tech to enhance your outdoor adventures. These Terms and Conditions govern your use of our website and services.
2. Order Processing and Payment
All orders placed on our website are processed with the payment method of Cash on Delivery (COD). By placing an order, you confirm that you are ready to make the payment upon delivery. We do not accept any other payment methods.
3. Shipping and Delivery
We aim to deliver your order as promptly as possible. Delivery times may vary depending on your location and availability of the products. Delivery charges may apply based on the delivery address. Please ensure the provided address is accurate to avoid any delays.
4. Returns and Exchanges
We want you to be fully satisfied with your purchase. If your order is damaged or incorrect, please contact us within 7 days of delivery for assistance with returns or exchanges. Items must be in unused and original condition. Any non-defective returns will not be accepted.
5. Product Availability
While we strive to maintain accurate stock information, some items may be unavailable due to high demand or other reasons. If your order cannot be fulfilled, you will be notified, and we will offer a suitable alternative or a refund.
6. Limitation of Liability
Taviel Treks is not liable for any loss, damage, or injury resulting from the use of our products, except where it is directly caused by our negligence. We do not guarantee that our products will meet all your specific needs.
7. Privacy and Data Protection
We take your privacy seriously. The information you provide when placing an order is used solely for processing and delivering your order. We will not share your personal information with any external parties.
8. Changes to Terms and Conditions
Taviel Treks reserves the right to update these terms and conditions at any time.
9. Contact Us
If you have any questions or concerns about our terms and conditions, please feel free to reach out to us at [email protected]